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OutSpark: Refund and Cancellation Policy

Thank you for choosing OutSpark for your resume enhancement needs. We are committed to offering our customers a seamless and satisfactory experience. This Refund and Cancellation Policy aims to ensure clarity on situations wherein a refund might be applicable.

Conditions for Refund:

Refunds will ONLY be issued under the following conditions:

  • Duration: The refund request must be made within 7 days of the original payment date. Any requests made beyond this time frame will not be entertained.
  • Product Failure: Refunds will be processed only in cases where our platform fails to generate a product at all (with valid evidences only). If you experience any other technical difficulties, our support team will work closely with you to address and resolve the issue, but this will not be grounds for a refund.
  • Validation by OutSpark Team: Each refund claim will be subjected to rigorous verification and validation by our team. It is imperative that the claim is genuine. We reserve the sole and absolute right to reject any refund request if it does not meet our verification criteria.

Process for Refund Requests:

  • Send us a detailed email at support@myoutspark.com, clearly explaining the problem you faced.
  • Our team will assess your claim based on the conditions stated above.
  • Upon successful verification, refund shall be processed within a period of 14 days from the date of receipt of the refund request. Please allow up to 14 days for the refund to be completed, although processing times may vary based on the payment method and other factors.

Please note: Refunds will be made in the original form of payment. Depending on your payment method, it might take a few days to reflect in your account.

Cancellation Policy:

If you wish to cancel your order, kindly contact our support team at support@myoutspark.com . However, please note that cancellations do not automatically qualify for refunds. Refunds are strictly governed by the conditions mentioned above.

Conclusion:

We believe in our product's capability to deliver exceptional results. It is in this spirit that we have laid down a clear and assertive refund policy. We encourage our users to familiarize themselves with this policy to ensure a smooth transactional experience.

Thank you for placing your trust in OutSpark. We remain dedicated to providing you with unparalleled service and quality.